One of the most common complaints from customers is that their Hermes parcels were not delivered as expected. This can be frustrating for customers who are eagerly awaiting their packages, only to find out that the delivery has been delayed or not made at all. The lack of communication and updates from Hermes about the status of the delivery only adds to the frustration for customers.
Customers have reported difficulties in tracking their parcels once they reach the Tuttlingen distribution center. The tracking information provided by Hermes is often unclear or outdated, leaving customers in the dark about the whereabouts of their packages. This lack of transparency can lead to anxiety and uncertainty for customers who are unsure if their parcels will ever be delivered.
Several customers have shared their experiences with Hermes, citing specific order and customer numbers such as 79197129202603 and 20197129001170. These customers have expressed their dissatisfaction with the service provided by Hermes, highlighting the need for improvements in communication and transparency.
One customer mentioned that they have contacted Hermes multiple times regarding their parcel, but have not received a satisfactory resolution to the issue. This lack of responsiveness from Hermes customer service further exacerbates the frustration experienced by customers who are left wondering about the fate of their packages.
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